'If only they would stop changing their minds'

Thursday, 14 May 2009 20:32

For this meeting we are pleased to be able to welcome Roger Leaton from BT. 'Life would be so much easier if things were predictable. We could work out exactly what was needed and then decide the most efficient way to deliver it. However, the pace of change is predicted to increase instead and this will become the experience for most of us. Supposing we could change the way we work so that we view change not as an enemy to be fought but learning, telling us about a better product or a more realistic view of our capabilities. We need to see how to focus on becoming more effective instead of more efficient.' During this presentation Roger will look at the nature of change, how it is going to get faster and why we need to change the way we work so we ensure our customers thrive in a changing world.

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